Balance Protection
Customers using the new FREEDOM card will have the option of registering their cards with PATCO, or they may elect not to register. If a card is not registered, its use cannot be tracked to any individual. If a customer elects to register his/her smart card, he/she will provide PATCO with certain information including name, the serial number of the FREEDOM card, and a code word to be used in communicating with PATCO. Having done this, if the customer loses his/her FREEDOM card, he/she would merely call the FREEDOM Card Service Center (877-373-6777) and report the card missing. The service center can then disable that FREEDOM card and preserve the value that is stored on the card. The customer can obtain a new FREEDOM card which will include the previous balance for a $5 fee.
To take advantage of this balance protection, complete the FREEDOM Card Registration and mail to the FREEDOM Card Service Center or turn into the FREEDOM Card Service Center.
